Customer Care & Finance Information
Clear finance. Proper care.
Everything you need to know about our finance service, customer support and how to raise a concern.
Our finance service
Clear Car Group Ltd is authorised and regulated by the Financial Conduct Authority for credit broking. Our FCA Firm Reference Number is 838829.
We are a credit broker, not a lender.
We work with a limited panel of finance providers and may introduce you to one of those providers to finance your vehicle purchase. Finance is subject to status, affordability, terms and conditions.

SAF Approved recognises that eligible members of our team have completed specialist automotive-finance training.
How finance works
- 1Find the right carChoose your vehicle and tell us the monthly budget or deposit that works for you.
- 2Explore finance optionsWe discuss your requirements and may introduce you to suitable finance providers from our limited panel.
- 3Review before you decideIf approved by a lender, you receive the agreement and pre-contract information to review before deciding whether to proceed.
The finance provider makes the lending decision.
Commission Disclosure
We may receive commission or other remuneration from a finance provider if you enter into a finance agreement that we introduce.
You can ask us for information about any commission or other remuneration payable to us before entering into your agreement. We will provide this in good time before you sign.
Affordability and Support
Borrowing must be affordable. Please consider whether the monthly payments will remain manageable alongside your existing commitments and any foreseeable changes in circumstances.
If you need extra time, clearer information or additional support during the finance process, please let us know.
Complaints Procedure
We aim to provide excellent service. If something has gone wrong, we want to hear from you and put it right wherever possible.
You can raise a complaint by telephone or by post:
- We acknowledge your complaint promptly
- We investigate it fairly and keep you informed
- We aim to resolve it as soon as possible and normally provide a final response within eight weeks
- If your complaint concerns regulated credit broking and you remain unhappy, you may be able to refer it to the Financial Ombudsman Service
For historic motor-finance commission complaints, the FCA publishes current information for consumers on its website.
Contact us
Call us, message us on WhatsApp, or visit the showroom — whichever suits you.
Opening hours
- Monday – Friday
- 10:00 – 18:00
- Saturday
- 10:00 – 13:00
- Sunday
- Closed
